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Policies

Shipping

Shipping is complimentary within the US. Orders are shipped via insured FedEx service and must be signed for upon delivery. Orders are typically shipped within 3 to 5 weeks of purchase. To inquire about faster delivery, please email studio@jamiewolf.com and we will make every effort to accommodate your request. In the event of a production delay, we will promptly notify you with an updated timeframe. Jamie Wolf cannot be held accountable for unanticipated delays in production or shipping.

Payment

All transactions are secure and encrypted. We accept Visa, Mastercard, and American Express.

Sales tax

New York state sales tax (8.75%) is applicable to orders shipping within the state of New York.

Return policy

We custom make every piece purchased. For this reason, all sales are FINAL. We are unable to accept returns or offer exchanges.

Repairs

For repairs please email studio@jamiewolf.com with the following information:

The item in need of repair and the repair to be addressed; The original sales invoice; Your contact information.

If we determine that we can accept your repair we will email you, the client, an return authorization number and shipping information. A repair estimate will be provided either prior to or upon receipt of your item, depending on the nature of the repair. We are not responsible for your item until it is in our possession. Repairs typically take 4-6 weeks.

Inquiries

For all inquires, please email studio@jamiewolf.com.

Privacy policy

Dear Visitor:
www.jamiewolf.com “Website” is a site operated by Jamie Wolf and its subsidiaries (collectively, Jamie Wolf, “we”, “us”, “our”). By visiting this Website you agree to our privacy policy and all terms and conditions of use (the “Agreement”). Our Website is only available for use on the condition that you agree to comply with and be legally bound to the policies therein. We are committed to doing our best to continually update the information contained on the Website including, but not limited to, item availability and pricing. We reserve the right to correct inaccuracies without prior notice. Please note that by using this Website you agree to comply with, and be bound by, the revised terms without warning. This policy applies to all users of this Website and is effective from August 1, 2011. If you have questions about our policy or do not agree with it, please contact studio@jamiewolf.com before visiting www.jamiewolf.com.

Collection and use of personal information

We respect your privacy and want to share how we use and protect the personal information you give us when visitingwww.jamiewolf.com and/or shopping our online boutique. You may be able to browse www.jamiewolf.com without giving us your information. However, additional services may be available if we have certain information about you (provided either by written or oral consent). We may collect the following information:

• account registration information (name, telephone number, mailing address, and email address
• billing information, transaction and credit card information (if a purchase is made at www.jamiewolf.com
• purchase information.

In the event that you contact us, we may keep a record of the correspondence as well as information regarding your personal or professional interests, demographics, experiences with our products and contact preferences. Please be advised that you represent and warrant that any personal information made available to Jamie Wolf is done so voluntarily, with your knowledge and consent when making a request, submission or registration for services from Jamie Wolf. Registration or other forms may contain both mandatory fields and non-mandatory fields; if you choose not to complete the mandatory fields then Jamie Wolf may not be able to respond to your request or activate your option choices.

The purpose of the collected information is to provide you with excellent service, to keep internal records, to improve our products and service offerings, to communicate with you by email, telephone or post if you have purchased our products or indicated that you would like to subscribe or be contacted with any additional information, and to communicate with you regarding your jamiewolf.com account. If you have purchased a product or requested information from us, you will be placed on our mailing list and will receive mailings by post and/or email. If you do not wish to receive the above information please email your request to studio@jamiewolf.com. We would like to provide you with information about new products, promotions, special offers and other opportunities which we think are suitable for you. We may send you this information by mail, email, or telephone and, if you purchase a product from us, we may keep your information for future mailings. If you are a client or have made any inquiries we may contact you regarding your purchase or other related matters. We may email you information about our products, services and events that may be of interest to you by way of jamiewolf.com informational emails. If you do not want your information used for direct or email marketing purposes please email your request to studio@jamiewolf.com.

Jamie Wolf does not sell, rent or disclose your personal information. We will not transfer or disclose your personal information for any reason other than to the third party suppliers and vendors we engage to run our business, our affiliates, our employees as defined by applicable New York law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy, or a purchaser or potential purchaser of our business, unless we have your permission or are under a duty to disclose your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements or to protect the rights, property or safety of Jamie Wolf, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.

You may request information collected about you under the applicable data protection legislation. To obtain a copy of the information on file or to be removed form our database, please email studio@jamiewolf.com.

You may request details of personal information we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to our customer services department by email at studio@jamiewolf.com.

If you think any information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please write to our customer services department email at studio@jamiewolf.com as soon as possible. We will correct or update any information as soon as possible.



Cookies

We use cookies for certain parts of jamiewolf.com, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser and allow us to identify that you are a repeat visitor of jamiewolf.com. They make it easy for you to maintain your preferences on jamiewolf.com, and allow us to see how you use the Website. This enables us to tailor jamiewolf.com to suit your preferences and measure usability. Cookies are used to record your session information (i.e. products you purchase from jamiewolf.com); to record the web pages you choose to view; and to record information you input for our database, among other purposes.

You can choose to disable the cookies from your browser and delete all cookies stored on your computer. We will not use information obtained from cookies that identify inpidual customers for marketing purposes.

Applicable laws

jamiewolf.com (excluding any links) is owned and controlled by Jamie Wolf from its offices within the State of New York, United States of America. By accessing jamiewolf.com, both you and Jamie Wolf agree that the statutes and laws of the State of New York, without regard to conflict of laws, will apply to all claims and matters relating to this Website or the use of this Website. You agree to the exclusive personal jurisdiction and venue of the Superior Court of New York County and the United States District Court for the Southern District of New York.

Visitors to jamiewolf.com are responsible for their own compliance with local laws regarding website use and access.

Copyright

All content on this site is the property of Jamie Wolf. Unauthorized use of any content on jamiewolf.com is not permitted. You may not download or save a copy of the Website or any portion thereof, for any purpose. All rights reserved.

Photography

Due to screen defaults and photography techniques certain pieces may appear slightly larger or smaller than in actuality, stones may appear lighter or darker than in actuality and the color gold color may vary from that in actuality.

No website warranty

The web site is provided “as is,” “where is” and “as available,” without warranty of any kind, either express or implied. Without limitation of the foregoing, Jamie Wolf specifically disclaims any and all warranties, including, but not limited to: (i) any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, usefulness, or otherwise of the content of the web site; and (ii) any warranties of title, warranty of non-infringement, warranties of merchantability or fitness for a particular purpose. This disclaimer of liability applies to any damages or injury caused by the web site, including without limitation as a result of (1) any error, omission, deletion or defect in the content, or (2) any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tort, negligence, defamation or under any other cause of action. Jamie Wolf does not warrant or guarantee (1) that any portion of the web site will be free of infection by viruses, worms, trojan horses or anything else manifesting contaminating or destructive properties; or (2) that access to the web site will be uninterrupted or error-free.

Jamie Wolf does not warrant or make any representations regarding the use or the results of the use of the materials in this web site. You agree, by using this website, that your use of this website is at your sole risk, that you (and not Jamie Wolf or any of its agents) assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this website, and that you (and not Jamie Wolf or any of its agents) shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this website.

Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.

Security

Jamie Wolf uses industry-standard encryption technologies to ensure the safe internet transmission of your information when you engage in an e-commerce purchase transaction. To prevent unauthorized access or disclosure we have implemented suitable physical, electronic and managerial procedures to secure the information we collect online. However, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security. Passwords (either given by jamiewolf.com or self selected) which allow you to access certain parts of jamiewolf.com are not the responsibility of jamiewolf.com. We advise you to keep this password confidential. The staff at jamiewolf.com processes information on our website. By submitting your personal information you agree that our staff may participate in, among other things, the fulfillment of orders, the processing of payment details, and customer service. Jamie Wolf is committed to taking every reasonable measure to ensure that your information is secure in accordance with this privacy policy.

Links to other websites

The linked sites may contain content and graphics that contain explicit material unsuitable for minors or that may otherwise be offensive. If you enter these linked sites, you assert that you are of legal age in your jurisdiction to view such material and that any interaction between you or use by you of the content of these linked sites is not in violation of any community or local standards to which you belong and/or from which you access these linked sites.

Notes to minors and children

No part of this Website is directed to children under the age of thirteen and we will not knowingly collect personal information on or from any child under thirteen. To register or place an order, you must have reached eighteen years of age and have legal capacity to enter into a contract. Should we discover or be informed that a child under the age of eighteen has registered his/her or another person’s information, we will delete such information from our records.